IAG has appointed Adam Balarin as EGM Insurance Supply Chain, Direct Insurance Australia (DIA).

The insurer says Mr Balarin will “develop and execute the transformation of IAG’s insurance supply chain to deliver an effortless claims experience to customers across Australia”.

The role will also drive alignment between IAG, its strategic partners and external industry stakeholders across the automotive and home repair industries.

Mr Balarin joins IAG from Genpact where he was Vice President, Operations, responsible for leading and growing its Consumer Goods, Retail, Life Sciences and Healthcare business.

Prior to his role at Genpact, Mr Balarin spent two decades leading supply chain operations for Unilever across the globe including Australia, Singapore, Vietnam, Thailand, the UK and South Africa.

Mr Balarin joins IAG on April 11 and his appointment marks the completion of the DIA Leadership Team.

DIA Leadership Team:

EGM Insurance Supply Chain Adam Balarin

Chief Marketing Officer Brent Smart

EGM Product, Pricing and Governance Corinne Glasby

EGM Customer Experience Danielle Handley

EGM Direct Claims Luke Gallagher

EGM Direct SME, RACV and CTP Matthew Bennett

EM Office of Group Executive Direct Insurance Melloney Wolfe

EGM Customer Growth Steven Fitzpatrick