Workers’ compensation firm EML is reviewing how to better support injured workers living in bushfire-affected areas.

Case Management Specialist Hayley Brooks met with customers in the Sussex Inlet region of the NSW South Coast last month to discuss the impact of the disaster on communities.

“Communication lines were down and many of the medical practitioners were closed so patients can’t get appointments,” Ms Brooks said.

“Access to food and clean water is uncertain at times. If you’ve got an injury as well, working on your recovery becomes very challenging.”

EML is reviewing Ms Brooks’ finding and experiences, which highlight ensuring a more holistic view of a customer’s life and their circumstances, particularly in disaster zones.

Ms Brooks says an injured worker can be assisted by being connected to other support resources, such as the Commonwealth Disaster Scheme, while face-to-face conferencing in affected areas can help with responses to significant issues being experienced.