Cyber specialist Emergence Insurance says Blake Baxter will lead a new in-house Incident Response and Cyber Claims team that will work with policyholders after an event.

Mr Baxter, who joined Emergence in March from Chubb, has specialised in cyber insurance for more than nine years and has experience in building and managing incident response and claims handling functions in Australia and the UK.

“Having in-house resources allows us to work closely with our brokers and their clients and, when needed, be there to provide the assistance they require,” he said.

The team will manage and co-ordinate responses and handle the process from the first notification of loss through to the finalisation of a claim.

Emergence CEO and Founder Troy Filipcevic says the dedicated in-house cyber response and claims function is an “Australian first” and will provide 24-hour support and immediate access to a security expert who will triage the claim and provide direction and advice.

“Most importantly, the team supports clients who have experienced a cyber incident by helping them get back into business as quickly as possible,” he says.