Sydney-based CRM Brokers has named Ken Masina as Head of Claims, reporting to Chief Operating Officer Gordon Bell.

Mr Masina was most recently business development manager with strata specialist CHU Underwriting Agencies, a role he took on in July 2019, according to his LinkedIn profile. He has more than 12 years’ experience in the insurance industry.

“His appointment could not come at a more poignant time for the company,” Mr Bell said.

“We are poised to deliver consistency in client service levels that most would class as market-leading. In addition, his extensive expertise and background in the insurance industry will strengthen our claims team.”

Director Damien Coorey says Mr Masina brings to the business his claims knowledge and ability to manage and foster key relationships when it comes to claims handling.