Crawford & Company has appointed Craig McLeod as head of quality and people development for its loss adjusting divisions and is now searching for his replacement as head of specialty loss adjusting.

Mr McLeod will be responsible for succession planning and the management, development and retention of Crawford’s loss adjusters. He takes the new role from November.

Crawford Australia president Jonathan Hubbard says Mr McLeod’s passion for developing young adjusters’ careers means he “really is the ideal fit for this vital role”. He says Crawford’s specialty operation is “a very solid business, with great people who are excellent teams, and much of that is down to Craig’s superb leadership.

“He importantly knows adjusting like the back of his hand, having been an adjuster his entire career, and creating this role frees him up to be totally focused on our people, their development and enhancing the overall quality output that Crawford offers clients.

“We are a people business ... and in an environment where the war for talent isn’t getting any easier, we must come up with innovative ways to stand out.”

Mr McLeod says “talent mapping” can be improved by “tuning in to the leaders of tomorrow”.

“I’m looking forward to the challenge and to taking a really deep dive into conversations with our people about what is most important to them in a workplace,” he said.

“Engaged people, who are technically excellent at their craft, are central to Crawford’s ongoing success. To solely focus on that is a privilege.”

From Insurance News magazine: Loss adjusters are confident the human touch will endure in claims, even as technology takes a greater role