The annual Australasian Institute of Chartered Loss Adjusters and Australian and New Zealand Institute of Insurance and Finance Claims Convention will be held in Sydney on September 21.

Its theme is “the art of claims – maintaining customer focus”.

Guest speakers will include Zurich Head of Claims for Property and Engineering Rob Blunden, Arthur J Gallagher Head of Claims Adam Squire, Financial Ombudsman Service general insurance head John Price and Berkshire Hathaway Specialty Insurance Regional President Chris Colahan.

Forensic psychiatrist Grant Lester will discuss techniques for dealing with difficult claimants.

And a trainee loss adjusters’ workshop will be held in Sydney on September 20. Members can email recommendations for speakers to adminoffice@aicla.org.

To find out more and register for the conference at the Sofitel Wentworth, click here.