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BAIS appoints customer support chief

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BAIS Insurance Technology has promoted Greg Joannou to the newly-created role of Infrastructure and Customer Support Manager.

Mr Joannou has spent 15 years at BAIS and was responsible for the migration of BAIS infrastructure to Amazon Web Services, which improved clients’ cloud-based experience and boosted performance of the iBAIS insurance system and increased reliability.

“Greg is already part of the BAIS leadership team and it is his can-do attitude that helped in formalising this role,” BAIS CEO David Hampton said. “He is adept at talking to clients in their own language and effectively translating their technology requirements.”

The BAIS team boasts an average tenure of more than ten years and most team members are skilled in both insurance and IT. Recently, the developer and support teams each produced competing visual submissions to reveal their rare level of expertise in both sectors.