Youi is now under fire for its handling of damage to a home in Airlie Beach in Queensland after Cyclone Debbie in March last year.

Glen Sutton says he and his wife felt bullied and intimated during the process, initial make-safe works were totally inadequate, the repair process was terrible and handling of temporary accommodation also atrocious.

Mr Sutton says a tarpaulin was not immediately put over the roof after the cyclone and the covering eventually put in place was inadequate and allowed water to flood into the house, causing further problems.

“The moment you walked in to the house you could smell mould,” he says.

An initial scope of work report was inadequate, causing Mr Sutton to insist on an engineers report that recommended total replacement of a roof.

Mr Sutton says he is still not back in the home and “there is no timeframe” for when that might be possible.

“It has been mishandled from the beginning,” he says. “It is an absolute shambles.”