The builder was suspended and subsequently removed from Youi's panel.

No new jobs were being given to that builder and it was taken off other claims, but not Ms Murphy's.

Ms Orr asks why this did not happen.

Mr Storey says he can only assume that this was due to a shortage of builders in Broken Hill.

He confirms that Ms Murphy was not informed of the complaints about the builder.

He accepts that she should have been, and that another builder should have been allocated to the job.