The royal commission kicks off again at 9:30am with Youi’s COO Claims Services Jason Storey facing further scrutiny for the insurer’s response to customer claims.

Suncorp Insurance CEO Gary Dransfield will be questioned over claims handling following the Wye River region bushfires in December 2015, while the company also faces scrutiny over a case study relating to flooding during an intense east coast low.

Evidence will be heard from Bernadette Heald who made a claim following the floods with AAI.

Insurance Council of Australia CEO Robert Whelan is scheduled to take the stand later in the day, time permitting.