Ms Heald says they were not happy with an engineer's report and requested another one.

Suncorp eventually agreed to send a second engineer, in early August.

Ms Heald says the engineer was concerned that there was structural damage and that it had been caused by the storm.

Ms Heald says the engineer said the house was "slowly disintegrating".

The family considered moving out but they had no family close by and could not afford rent on top of the mortgage.

Ms Heald says her husband had put a complaint to Suncorp but that it was frustrating trying to speak to people at the insurer.

She said "you get a different person every time" and were often on hold for hours.

"We got no answers," she said