ClearView's testimony had shown it had acted in ways that fell below community expectations and on the evidence it was open to the commission to make a finding of misconduct, Ms Orr says.

The company had highlighted failings in its culture and governance, risk management and renumeration practices, she says.

It had breached anti-hawking rules, engaged in unconscionable conduct, breached its duty to act in good faith and not provided financial services efficiently, honestly and fairly, according to the summary.

Representatives were not adequately trained to ensure they met financial services obligations and the company had not adequately handled conflicts of interests, Ms Orr says.