WorkCover WA has published a set of standards outlining new service expectations for insurers.

Produced after six months of consultation, WorkCover says the Insurer and Self-insurer Principles and Standards of Practice will “safeguard the viability” of the state’s workers’ compensation scheme.

The standards clarify areas which if not performed well may result in disadvantage for workers and employers. They respond to findings from royal commissions, jurisdictional reviews and regulatory expectations.

Effective from this month, they detail six priority areas with the greatest potential to positively impact workers and employers: worker and employer experience, claims management, injury management, underwriting, scheme regulation and administration, and records management.

WorkCover WA has an online self-assessment tool for case managers available here.