NSW state insurer icare is bringing builders’ warranty claims handling in-house in a bid to create a “more efficient, personalised, and streamlined” service.

“We are excited about the future and the chance to further strengthen our partnership with the communities we serve,” icare Home Building Compensation Fund GM Parthena Elias said.

The “insourcing” of homeowner claims management under the Home Building Compensation Fund involves icare taking over from Gallagher Bassett, which has performed the role since 2017.

Claims management is moving over progressively so that by April, all new and existing claims will be managed in-house.  

“We are committed to working closely with all stakeholders, including Gallagher Bassett, to ensure homeowners and stakeholders receive the support they need during this period,” icare said.

It says claims manager Gallagher Bassett’s work has “laid the groundwork for this operational change”.

The state government is reviewing the loss-making HBCF scheme, and industry regulation expert Bronwyn Weir is due to issue a final report by February 24.

The HBCF aims to provide a safety net for NSW homeowners faced with incomplete or defective building work. Licensed contractors taking on residential work over $20,000 must obtain cover through the HBCF, and homeowners can be compensated if losses arise from a builder dying, disappearing, becoming insolvent or having their licence suspended.