QBE will start offering NSW workers’ compensation claims management services to the scheme’s largest customers from May 1 under reforms to improve choice.

Allianz and GIO began offering the services this month, in line with plans outlined last year by state insurer icare to provide larger clients with flexibility to select an authorised provider.

EML was appointed as the sole agent for new claims in 2017, but a two-stage approach based on premium levels is giving larger customers the option of transferring to the three additional providers.

“The move was a natural progression in ensuring icare continued to deliver consistent and sustainable claims services, while also responding to customers’ desire for choice,” icare says in a statement.

Phase two-eligible customers will be able to transfer to Allianz, GIO or QBE from policy renewal dates starting on or after June 30.