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NSW simplifies dispute resolution system

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The NSW Government will establish a simplified dispute resolution system for injured road users and workers.

The reforms are included in Government responses to NSW Parliament Law and Justice Committee reviews of the workers’ compensation and compulsory third party (CTP) schemes.

A single personal injury commission will be set up to hear workers’ compensation and CTP disputes, providing “greater alignment of dispute resolution processes”.

“Every year in NSW more than 100,000 people make a workers’ compensation or CTP motor accident claim,” Customer Service Minister Victor Dominello said.

“In establishing a consolidated personal injury commission, we want to reduce complexity and potential ‘process trauma’ for those seeking to dispute an insurer’s decision.

“We acknowledge that the current dispute resolution process can be improved and we want to provide the best possible experience for those injured in the workplace or on our roads, in order to support their rehabilitation and recovery.

“We will consult with scheme providers and stakeholders on a model which best achieves this objective.”

The reforms will also increase measuring and reporting on the performance of CTP insurers.

The State Insurance Regulatory Authority, in consultation with the legal profession and insurers, will develop “comprehensive criteria to measure insurer performance in the CTP insurance scheme and publicly report this comparative data, on an annual basis”.