The NSW workers’ compensation dispute resolution system will be reformed following a government review.

All complaints from workers that are not resolved with insurers in the first instance will be directed to the Workers’ Compensation Independent Review Office (WIRO), and all inquiries and complaints from employers and other system participants will be referred to the State Insurance Regulatory Authority (SIRA).

The Workers’ Compensation Commission will undertake all dispute resolution once an internal review is completed by an insurer, removing these functions from WIRO and SIRA.