icare’s new CEO Richard Harding has committed to improving the performance of the NSW state-owned insurer after scrutiny of its operations last year led to the departure of previous head John Nagle.

Mr Harding began in the top role on January 18, taking over from Don Ferguson who has been interim CEO since Mr Nagle departed following an appearance before a NSW Parliamentary committee hearing.

“There’s no doubt it’s been a turbulent time for icare and I look forward to working with the board and the executive to ensure we restore public confidence and deliver on key remediation activities,” Mr Harding said.

“I am heartened by the positive approach of the people of icare, who every day show their passion and dedication to their customers.”

The NSW Government last year announced in independent review of icare, including its operations, culture and related legislation. Retired Supreme Court judge Robert McDougall is scheduled to deliver a report by April 30.

Mr Harding, who has returned to Australia after leading Auckland-based Tower since 2015, has more than 35 years’ financial services experience.

Previously he led the Darwin-based Territory Insurance Office, Australia’s last government-owned commercial insurer and the nominal compulsory third party insurer for the Northern Territory. He also held a range of senior positions with IAG, including head of China and head of strategy and mergers and acquisitions.

“Richard has an impeccable record in leading complex businesses in both the public and private sector, and the board and I are very confident he brings the necessary mix of skills, experience and dedication to address icare’s challenges,” icare Chairman John Robertson said.