Gallagher Bassett has won a contract to be the new general claims management services provider for Insurance & Care NSW (icare).

The third-party claims administrator will manage all new claims across icare’s self-insurance portfolios including liability, motor and property from March 1.

Existing general lines claims will continue to be handled by GIO until June 30, when the transition is due to be completed.

icare Group Executive Self-Insurance, Community and Innovation Tim Plant says Gallagher Bassett “demonstrated an innovative and tailored approach to managing relationships and achieving outcomes”.

“It was chosen through a robust tender process after showing how it could deliver a service with ease of access, choice and transparency at its core, in a true partnership approach with a modern technology platform underpinning the operational model,” he said.

icare self-insurance provides government agencies and related businesses with comprehensive protection across a range of lines.