ASIC has combined with the Consumer Advisory Commission to release a free guide for consumers on how to complain if they have a problem with a financial product or service, including banking, superannuation, insurance or financial advice.

Statistics show that only 6% of Australian consumers complain if something goes wrong, while the other 94% complain only sometimes or never. The guide, titled “You Can Complain”, provides three practical steps on how to make an effective complaint and get things sorted out.

The overall aim of the guide is to help people and businesses work together to resolve any problems that do arise. It can be obtained by phoning 1300 300 630 or log on to www.fido.asic.gov.au.