The Australian Financial Complaints Authority (AFCA) is searching for someone to take up the newly created position of Lead Ombudsman – Systemic Issues and Remediation.  

The role provides professional and technical leadership for AFCA’s investigations into systemic issues and serious contraventions. It will also oversee remediation work.  

AFCA is also searching for a replacement for Lead Ombudsman – Superannuation and Lead Ombudsman – Investments and Advice. Both roles were held by Dr June Smith, who was promoted in July this year to Deputy Chief Ombudsman.  

In the past 12 months AFCA has identified and resolved 167 definite systemic issues and made 30 referrals to regulators.