The Australian Financial Complaints Authority (AFCA) has appointed Prue Monument as Code Compliance and Monitoring GM.

Ms Monument joins AFCA from the Tertiary Education Quality and Standards Agency, where she was Executive Director, Quality Assurance and Regulatory Operations.

Previously she was Director of Compliance at the Australian Charities and Not-for-profits Commission and has held senior roles in the Department of Immigration and Border Protection, including National Manager of the Allegations Assessment Team.

“Prue brings to the team extensive regulatory and self-regulatory experience, and a strong focus on practice improvement and public benefit,” AFCA Chief Executive and Chief Ombudsman David Locke said.

“She will ensure that both financial firms and consumers benefit from the work the Code Team does to monitor and influence good industry practice.”

Ms Monument takes over from Rene van de Rijdt, who has been acting in the role since March and who has taken up the new position of Deputy GM.

The Code Compliance Monitoring Team conducts monitoring activities, investigates alleged breaches and shares examples of good industry practice on behalf of independent compliance committees.

Compliance committees oversee the general insurance, insurance brokers, life insurance, banking, and customer-owned banking codes of practice.

Ms Monument also takes on the role of CEO of the Banking Code Compliance Committee.