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Qantas grounding: Insurers ready to help if needed

Travel insurers are not expecting a dramatic rise in claims from the grounding of the entire Qantas fleet at the weekend.

Accident and Health International GM Kevin Kinsella says his company will handle some claims, but he doesn’t expect the number to be substantial.

“We expect Qantas to mostly pick up the claims, but we will pay for some expenses they do not reimburse,” he told insuranceNEWS.com.au.

Qantas has said it will accept claims for accommodation, meals and transfer expenses incurred due to its decision to ground all its aircraft.

The decision didn’t affect Jetstar, Jetconnect or Qantaslink services which continued to fly during the dispute.

A QBE spokesman told insuranceNEWS.com.au a “substantial number” of its clients were affected by the grounding of the Qantas fleet globally.

“As one of Australia’s leading travel insurance providers, QBE anticipates a substantial number of its customers have been affected by the action taken by Qantas, with a large number of calls received over the weekend,” the spokesman said.

“QBE has brought in additional staff to respond to all customers, many of whom are also contacting Qantas, which is providing alternate arrangements.”

Fair Work Australia has ordered an end to the industrial action and Qantas expects its aircraft will resume services during the next 24 hours.