NRMA Insurance says its industry-first online home insurance e-claims solution is a winner after just six months. The system has helped assessors process more than 17,000 home buildings and contents claims throughout NSW and the ACT faster and more efficiently.

The system has also helped speed dealing with suppliers. With situations like repairs of a broken window or structural damage, NRMA can quickly allocate a preferred repairer over the internet. Most customer claims can now be attended to within 24 hours.