Lumley, AIG, Chubb and Vero are among insurers to record improvements in the latest ratings on LMI Group’s ClaimsComparison website.

Winners of the top five-star rating for handling of motor claims include AIG, Vero, Westpac and Youi.

AIG, Chubb, CommInsure, Elders and Vero achieved five stars for residential cover.

LMI MD Allan Manning says Lumley recorded a strong improvement, gaining four stars for residential insurance and five for contents cover.

The website, launched last year, is being expanded to cover the 17 business classes featured on LMI’s PolicyComparison site. It currently includes private motor, home, contents, small and farm business and travel cover.

ClaimsComparison was launched using data from the Financial Ombudsman Service, but Professor Manning plans to add a quarterly survey of brokers, customers, repairers and other service providers. They will be asked about speed of service, accuracy – such as if claims staff are interpreting policies correctly – fairness and proactiveness.

Professor Manning says he has had a generally positive response from insurers and brokers, and insurers are keen to gain insights from the data so they can improve their claims service.

“We’ve never had a product take off as quickly as this one,” he told insuranceNEWS.com.au.

The website – claimscomparison.com – now features more explanations on how ratings information is collected and used, following discussions with the Australian Securities and Investments Commission.