The Insurance Council of Australia (ICA) says it will hold an in-person meeting on August 17 in Montrose, Victoria, for policyholders affected by last year’s storm event in July, which has led to claims costs of $310.4 million to date.

Representatives of Eastern Community Legal Centre and the Australian Financial Complaints Authority (AFCA) will also be available for consultation during the meeting.

ICA says in-person meetings provide customers with the opportunity to discuss the progress of their claim, and to work through any outstanding issues with their insurer.

“The ICA and insurers will be in Montrose to help customers impacted by last year’s destructive extreme weather finalise their claims,” CEO Andrew Hall said.

“In-person meetings are an opportunity for customers to talk to their insurer about the specific details of their claim and the insurance process.”

ICA says appointments are essential for the meeting, which runs from midday to 8pm at Montrose Town Centre, Community Room 935, Mt Dandenong Tourist Rd, Montrose.

Click here to book a spot.