New Zealand’s Earthquake Commission (EQC) has made changes to its leadership and organisational structures, to improve the claims process.

It has set up the Canterbury Business Unit to provide a single point for customer service, and appointed two deputies to assist CEO Sid Miller.

Deputy CEOs Paul Jepson and Renee Walker will bring closer co-ordination to the work undertaken by EQC’s business teams.

“This is an important part of a broader transformation process to refocus our strategy and structure to improve the end-to-end experience for our customers and improve performance in settling Canterbury claims, and allows EQC to adapt to changes in the wider insurance sector,” Mr Miller said.