New Zealand’s Earthquake Commission (EQC) admits an internal review uncovered 2200 more remedial requests than was previously reported.

GM Shared Service Gillian Dudgeon says the error was due to incorrect interpretation of data.

“This has meant our reporting had not fully captured the work needed to resolve remedial requests,” she said.

“No customer remedial requests were misplaced from the information systems.

“There has also been no slowdown in the rate at which we are resolving remedial requests because of the reporting issue.”

The EQC says it always knew it would not resolve all remedial requests this year.

“Over the next 6-8 weeks we will be contacting about 3200 customers whose remedial request we will not be able to resolve by managed repair before December,” Ms Dudgeon said. “We had always planned to call customers in this situation.

“As a result of what we now know, the calling campaign will include more customers.”