Brokers list the things they like
Claims are No 1 on general insurance brokers’ hit parade, according to Zurich Australia. A new survey commissioned by the insurer finds “willingness to meet fair claims” and “quick turnaround on claims” as the most important measures brokers use.
Runners-up were the ability to negotiate on individual policies; ease of doing business; quick turnaround for quotes; access to decision-makers; relationships with the insurer’s staff; fast and efficient renewal processes; an insurer’s understanding of the broker’s business; and dealing through intermediaries.
The research, compiled by Zurich several months ago, also finds the commercial market makes up $11.16 billion of a $28.8 billion total market; and QBE is seen as the dominant player in the market, with CGU, Vero, Allianz and Zurich coming up astern.
Runners-up were the ability to negotiate on individual policies; ease of doing business; quick turnaround for quotes; access to decision-makers; relationships with the insurer’s staff; fast and efficient renewal processes; an insurer’s understanding of the broker’s business; and dealing through intermediaries.
The research, compiled by Zurich several months ago, also finds the commercial market makes up $11.16 billion of a $28.8 billion total market; and QBE is seen as the dominant player in the market, with CGU, Vero, Allianz and Zurich coming up astern.