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ANZ credit insurance customers lodge complaints with AFCA

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A number of customers who bought consumer credit insurance from ANZ are pursuing their claims for about $85,000 in compensation through the Australian Financial Complaints Authority (AFCA).

Claimo, a claims management service firm, says the 20 customers it is representing in the disputes had their claims rejected by the bank. It says they did not want to join an ongoing class action against the lender, which was filed in February by plaintiff law firm Slater and Gordon.

AFCA says in a statement to insuranceNEWS.com.au that it has not exercised its discretion to exclude complaints relating to the class action.

“This is because the court has not yet published the statement of claim or any other court documents or required the financial firm to send opt-out notices to related parties which will enable us to reassess our jurisdiction,” AFCA said.

“At this time, AFCA will continue to progress these matters in accordance with our rules, unless information later becomes available to change this approach.”