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AFCA sets out to meet communities

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The Australian Financial Complaints Authority (AFCA) is to hold a national roadshow, visiting more than 70 regional and remote communities to hear people’s issues.

The events will led by recently appointed EGM Communications and Stakeholder Relations Kathy Bowlen.

AFCA will also establish a dedicated member services team to work closely with financial businesses to improve industry practice.

Chief Ombudsman David Locke says Ms Bowlen’s decades of experience at the ABC and communications roles in the health system stand her in good stead.

“Having been in existence for only six months, we need to let people know we are here, we’re a free service, and we are ready to help,” Ms Bowlen said.

AFCA recently expanded its consumer advisory panel to highlight issues facing consumers and give feedback on strategic and policy matters.