The Australian Financial Complaints Authority is expanding, creating two new senior roles after being inundated with disputes since it launched in November.

The dispute resolution scheme received complaints from more than 35,000 consumers and small businesses in its first six months.

“This is extraordinary and really reflects an increased awareness by consumers of their rights, and an increased willingness to complain,” Chief Ombudsman David Locke said.

The authority is seeking a deputy chief ombudsman and general counsel, plus a replacement for departing Lead Ombudsman Banking and Finance Philip Field.