Home / Life Insurance / TAL helps advisers with grief management
15 April 2019
TAL’s Risk Academy has introduced a training course to help advisers support grief-stricken clients.
It will help advisers understand the support they can offer customers and learn about other grief assistance resources.
Under Financial Adviser Standards and Ethics Authority education requirements, advisers must undergo training in client care and practice.
“Very little training is available to equip advisers to have the right conversations when their customers are suffering from grief,” TAL Head of Licensees and Partnerships Beau Riley said. “Feedback from advisers tells us this is the most important area they need to get right to effectively support their customers, and that having these skills can be a real differentiator.”
The course is run by TAL Head of Mental Health Glenn Baird.