Resolution Life Australasia has announced two key leadership appointments, aimed at supporting its goal to be the “leading” in-force specialist life insurer in the region.

Paul Tarlinton will be Chief Customer and Operating Officer for Australasia, having been acting in the role since last December. He was previously Chief Human Resources Officer and Chief of Staff.

In his new role, he will manage the design and implementation of strategic customer offerings, claims management and operational performance. He remains on the executive leadership team reporting to Resolution Life Australasia CEO Megan Beer.

Graeme Edwards will take up the roles of GM New Zealand and Customer Experience Lead Australasia. He will be a key member of Mr Tarlinton’s team and joins the business from Southsure Assurance.

“These appointments will play an important part in the ongoing evolution of our customer offering and will set us up well as we pursue our ambition to be the leading in-force specialist life insurer in Australasia by being a data driven, digital and customer focused business,” Ms Beer said.

The business, owned by global financial group Resolution Life, became a major player here following its purchase of AMP’s life insurance business in 2020.

In February this year it announced a deal to acquire AIA’s Superannuation & Investments business for an undisclosed amount, describing the move as one that will “strengthen” its market presence.