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Life Insurance

Regtech solution at TAL

25 November 2019

TAL is implementing voice recognition software across all its phone-based sales calls, feeding directly into the insurer’s quality assurance program...

Capital raising for Resolution

25 November 2019

Resolution Life has raised $US3 billion over the past 14 months to use for further acquisitions or reinsurance...

SIS Act amendments to fix reform contradictions

18 November 2019

The Federal Government is planning to amend insurance in super rules in the Superannuation Industry Act to fix some of the contradictions created by the insurance in super reforms...

Confusion over payments for members caught by PYS

18 November 2019

Some super funds have established an ex-gratia payment pool for members who have unknowingly lost insurance cover from the Protecting Your Super bill and made claims. But others are taking a “hard-line approach”...

APRA releases insurance claims statistics

18 November 2019

Significantly more death, total and permanent disability and disability income claims are being declined by insurers if they come from non-advised customers compared to financial advisers...

TAL restructures business

18 November 2019

TAL has realigned its business around individual life, group life and investments lines in response to structural changes in the life market...

ASIC compliance exemption starts

18 November 2019

The corporate regulator’s three-year exemption for advisers from their compliance obligations has come into effect...

ASIC communication approach creates challenges: MLC

18 November 2019

Regulator warnings over life insurers’ communications about insurance in super are “difficult to reconcile” with the preferences of younger generations, according to MLC Life Insurance...

TAL defends subsidiary in 'spam' uproar

18 November 2019

TAL is defending itself against accusations that a subsidiary is sending unsolicited emails in a campaign encouraging people to take up funeral insurance in return for bonus gifts...

Market withdrawal possible under draft regulations: FSC

11 November 2019

Insurers may decide to withdraw group insurance coverage for small retail clients and super fund trustees if they are caught in the Treasury’s draft design and distribution obligations, the Financial Services Council warns...

AFCA backs goodwill gesture and 'stress' refusal

11 November 2019

The Australian Financial Complaints Authority has backed a goodwill gesture by OnePath to refund the entire premium of a life policy after a customer claimed it had breached its promise to respond quickly to an enquiry...

ASIC data project identifies churning

11 November 2019

Queensland adviser Mark Alexander Rothnie has been banned for three years by the Australian Securities and Investments Commission for churning clients through insurance policies...

FPA charity increases grants

11 November 2019

The Financial Planning Association’s charity arm Future2 has awarded $191,066 in new grants this year, a 5% increase from 2018...