MLC has created a new Life Insurance Division in a shake-up that new Chief Life Insurance Officer Sean McCormack says recognises its current service experience “is not acceptable”.

Mr McCormack is responsible for the company's group and retail distribution channels, underwriting, operations, pricing, product, brand and marketing units.

MLC, which is 80% owned by Nippon Life, has also handed Mr McCormack with the task of finalising MLC’s technology transition program, which includes a new policy administration system and adviser and customer digital portals.

“In response to the fast-changing operating environment for the life insurance industry, exacerbated by the impacts of COVID-19, I will be spearheading changes to our business operations,” he says in a statement.

“Frankly speaking, I recognise that the current service experience we are delivering is not acceptable to our retail partners and customers as we are transitioning to new, legacy-free technology platforms.”

Chief Group Insurance Officer – Sean Williamson

GM Underwriting and Operations – Fiona Guscott

GM Product, Pricing and Proposition (Retail) - Angela McLaughlin

GM Product, Pricing and Proposition (Group) – Craig Harrison

GM Retail Distribution Partnerships – Russell Hannah

GM Strategic Partnerships – Michael Oliver

GM Partner and Customer Channel Experience – Tim Roso.