Home / Life Insurance / MLC creates new life insurance division
28 September 2020
MLC has created a new Life Insurance Division in a shake-up that new Chief Life Insurance Officer Sean McCormack says recognises its current service experience “is not acceptable”.
Mr McCormack is responsible for the company's group and retail distribution channels, underwriting, operations, pricing, product, brand and marketing units.
MLC, which is 80% owned by Nippon Life, has also handed Mr McCormack with the task of finalising MLC’s technology transition program, which includes a new policy administration system and adviser and customer digital portals.
“In response to the fast-changing operating environment for the life insurance industry, exacerbated by the impacts of COVID-19, I will be spearheading changes to our business operations,” he says in a statement.
“Frankly speaking, I recognise that the current service experience we are delivering is not acceptable to our retail partners and customers as we are transitioning to new, legacy-free technology platforms.”
As a part of the restructure, the following roles have been created and filled:
Chief Group Insurance Officer – Sean Williamson
GM Underwriting and Operations – Fiona Guscott
GM Product, Pricing and Proposition (Retail) - Angela McLaughlin
GM Product, Pricing and Proposition (Group) – Craig Harrison
GM Retail Distribution Partnerships – Russell Hannah
GM Strategic Partnerships – Michael Oliver
GM Partner and Customer Channel Experience – Tim Roso.