MetLife has launched its Reflect Reconciliation Action Plan (RAP), building on the initial First Nations people-focused program started in 2020 by the life insurer. 

The insurer says the 2023 Reflect RAP addresses the challenges faced by First Nations communities in accessing financial services, including insurance. 

According to the 2021/22 pre-Budget Submission to the Minister for Housing and Assistant Treasurer, 75% of First Nations Australians struggle to access financial services. 

“Our Reflect RAP 2023-24 will focus on continuous learning, active participation in cultural events, supporting customers, and leveraging partnership,” MetLife CEO Richard Nunn said. 

“We aim to build understanding and do more to support our First Nations customers, and this Reflect RAP is a step towards a future Innovate RAP.”