Financial services behind tech eight-ball
Australia’s financial services sector is falling behind in the technology stakes, with unanswered emails and a failure to engage customers online among the industry’s main flaws, according to a new study.
Technology firm Talisma says it has found more than half of all emails to financial services companies receive no reply, and only 5% of companies offer a self-service function over the web.
The survey of Australia’s top 43 financial services entities found that only 42% answered emails within 24 hours. Phone services “lacked personalisation” and none of the companies had online assistance or chat features.
Technology firm Talisma says it has found more than half of all emails to financial services companies receive no reply, and only 5% of companies offer a self-service function over the web.
The survey of Australia’s top 43 financial services entities found that only 42% answered emails within 24 hours. Phone services “lacked personalisation” and none of the companies had online assistance or chat features.