Suncorp-owned New Zealand life insurer Asteron Life says its mental health support program, offered since 2020, has helped customers receive the assistance they need. 

About 60% of customers are getting a more informed diagnosis than what was initially provided to them and 80% have received an altered treatment plan since using the Mental Health Disability Management Program. 

Asteron provides the program in collaboration with Teladoc Health. The program is designed to support customers who lodge claims related to their mental health. 

“We recognise that getting access to mental health care can be difficult and many people struggle to reach out for help,” Executive Manager Claims and Customer Solutions Seema Bangera said. 

“We want to enable our customers to get the support they need, when they need it, irrespective of where they are located.” 

Under the program eligible customers are connected to a professional within 7-10 from referral and are supported throughout the whole process by their Asteron Life case manager and a mental health nurse from Teladoc Health.