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ALUCA excellence award winners named

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The Australasian Life Underwriting and Claims Association (ALUCA) has named the winners of this year’s excellence awards.

Chantelle Everett of TAL took home the leadership award, MetLife’s Adrian Argall triumphed in the rising star category and Hannover Re’s June Khaw won the rehabilitation prize.

In the team section, TAL earned underwriting honours, MetLife for claims and BT Life and Guardian for customer service.

“Having several of our individuals and teams win and be nominated for ALUCA Awards is fabulous recognition of the great work of our industry, always doing their best for customers and the community more broadly,” MetLife COO David Campbell said.

“Our customer focus and dedication to helping them build a more confident future is reflected in these wins.”

Here are the winners across the 11 categories:

  • Leadership Award - Chantelle Everett (TAL)
  • Professional Award - Victor Tran (MetLife Australia)
  • Rehabilitation Award - June Khaw (Hannover Re)
  • Rising Star Award - Adrian Argall (MetLife Australia)
  • David Mico Education Award- Mervyn Lam (AIA Australia)
  • Underwriting Team Award - TAL Underwriting Quality & Training Team (TAL)
  • Claims Team Award – MetLife Claims Continuous Improvement Team (MetLife Australia)
  • Customer Service Team Award - BT Life Insurance and Guardian Exercise Rehabilitation Team (BT & Guardian)
  • Innovation Award - MetLife 360 Health Team (MetLife Australia)
  • Sustainability Award - IDII Sustainability Team - TAL, Scor, Swiss Re, Zurich, RGA, Cogent, ML Forensics, Cigna
  • Volunteer Hero Award - Lucy Hartley (Swiss Re Australia)