AIA has launched a claims portal for group insurance customers.

The life insurer says the member insurance portal is designed to provide a streamlined claims experience.

One of its key features is providing customers with real-time status updates on their claims.

The portal also offers secure digital access for solicitors, carers and other third-party representatives, allowing them to handle and track claims on behalf of members.

“We acknowledge the pivotal role insurers play in providing solutions that give members the confidence to claim,” chief group insurance officer Anthony Clough said. “That’s why we’ve invested in uplifting our claims experience.”

The Commonwealth Superannuation Corporation has started using the portal.

“Making a claim due to sickness or injury is naturally stressful for members, and the AIA portal’s clear direction and real-time updates are helping alleviate the emotional burden of having a claim assessed,” the corporation’s chief customer officer Adam Nettheim said.