Lloyd's is taking aim at managing agents who fail to meet expected targets on process reform, issuing individual progress report cards.

In a letter to managing agents, Lloyd's has outlined a new system of measurement, under which agents must file close to 78% of all claims electronically.

Lloyd's has cautioned the market to not lose sight of the goal of process reform. "Good progress is being made with ECF (electronic claims file) but there is still a huge disparity between the performance of firms. Now is not the time to take the foot off the gas. We have to redouble efforts."