Youi has entered a multi-year agreement under which Digicall Assist will provide case management and roadside assistance services to all its comprehensive car insurance policyholders across Australia.

Motorists with Youi car insurance will be able to get assistance right across Australia for vehicle roadside repairs, lock-outs, flat tyres, flat batteries, emergency fuel and towing. Woolworths recently agreed a similar deal.

Youi automatically includes roadside assistance in its car insurance policies and Digicall CEO Michael Curtin says the agreement demonstrates the increasing role of technology in enabling customer experience at the roadside.

“Our leading-edge dispatch system and roadside IQ technology mean getting roadside assistance has never been easier,” he said, adding that Youi will benefit from detailed data across customer demographics and trends, providing actionable insights for the insurer.

Key features of the 24/7 service include the Digicall Assist roadside assist app, live-tracking and roadside intelligence geo-location.

Digicall, which also operates in New Zealand, South Africa and the UK, has created a new app called ‘InQ-IQ’ which begins support for a motorist from the time they enter a call queue, and integrates geolocation and auto photo uploads with its contact centre.

The cloud-based contact centre system and integrated roadside intelligence technology offers a drop-down list of common vehicle issues, and has photo capture capability to identify the vehicle and show the issue.