Chubb has been trialling use of Artificial Intelligence (AI) in underwriting, risk teams and claims, and says a “variety of use cases have proven themselves”.

Chubb CEO Evan Greenberg told analysts insurers are "in the dawn of the period where we use these tools at scale”. 

“We continue to iterate with it. We have a lot of data, and we have an ability to enhance that data with external data,” Mr Greenberg said. “Data engineering becomes so important because it's a fuel that AI needs to feed on itself in all its varieties to become insightful and powerful. 

"The things that we have built and experimented with – the momentum builds and they start rolling out at scale. That means insight, speed, accuracy, cost, momentum.” 

Chubb has technology services centres in Greece, the US, India and Mexico, created to deliver innovative technologies that enhance the customer experience, increase efficiency and accelerate the company's digital transformation. 

It says technical engineers and developers will drive initiatives in intelligent process automation, machine learning, cloud, and data analytics, as well as cybersecurity and modernisation of infrastructure systems. 
Mr Greenberg says in most cases, AI will not replace highest-skilled knowledge workers and he is “not worried about my job”. 

“We won’t do that for quite a while, but it certainly enhances the abilities and the capability,” he said. 

“We’ve been experimenting in the use of various forms of AI, against different areas of our business, depending on the opportunity or problem or enhancement we’re trying to address, from underwriting and insight in risk cohorts to claims to marketing and analytics for customer interface and customer service or telemarketing.” 

To build a talent pipeline, Chubb partners with technology firms and academic institutions to find candidates.