Suncorp is among the first Australian companies to access Microsoft 365 Copilot, a generative AI service that makes use of large language models (LLMs) to optimise apps like Microsoft Teams, Word, PowerPoint and Excel.  

Suncorp’s focus for the Early Access Program will be to save staff time and improve how they serve customers. 

“We see huge potential in expanding Gen AI solutions internally,” Suncorp Group’s Head of Data Science, AI & Insights, Craig Price said. "As an insurer, we are investigating many use cases, including how we help our customer-facing teams deliver exceptional service, including during the claims process.  

“We see a great opportunity to improve how our people access relevant content, such as our insurance product disclosure statements, in a more intuitive way so they can support customers quickly when they need us most.”  

AGL, Bupa, NAB, Powerlink Queensland and Rest Super are also in the early access program. 

Suncorp has an opportunity to gain a first-mover advantage in the insurance sector, with greater productivity, Microsoft Australia and New Zealand Modern Work Business Group Director Lucy Debono says. 

“We really want these early adopters to work closely with Microsoft to use this technology, test it within their teams, help us to improve it further and drive great employee experiences,” she said.  

"This is such an exciting opportunity to see how Australian companies will use this incredible new tool to fundamentally change how we work.”   

Australia’s financial services sector is estimated to gain between $5-to-13 billion annually in economic value by 2030 as a result of generative AI adoption, according to the Tech Council of Australia and Microsoft.