Melbourne-based Tapanda says it keeps a lid on the cost of third-party claims and car hire costs for insurers via 15 bespoke services offered to the insurance and fleet sectors.

Established in 2019, Tapanda says it fills a number of gaps in the assessing sector and "challenges the status quo of traditional models” with solutions adaptable for individual customer bases when managing motor assessing outcomes, repair cycle times and automotive services.

“Tapanda means everything, all inclusive, and that is exactly what we offer our partners. We are a one-stop shop for all motor assessing related services,” Tapanda Director Rod Wood said.

“We think, plan and execute our services and strategies differently to others and that's what makes us unique”.

Tapanda, which also manages towing and storage related costs, operates across Australia and says motor loss assessing – pre, mid or post repair assessment – is a core offer, and the team has experience in passenger, heavy motor, motorbikes and exotic and prestige vehicles.

“We have a proven model used by some of Australia's most innovative and largest insurers and fleets that reduces the total cost of third-party claims,” Mr Wood said. “Insurers have the confidence to manage all claims for their policyholders, knowing that third-party costs are being controlled by Tapanda.”

The adaptable solutions make use of advanced technology to “control and validate the true cost of repairs.” Repair management covers initial customer contact, booking the vehicle for repairs and ensuring estimated completion dates are met.

“We will identify potential delays and engage with suppliers and repairers, giving you peace of mind that any delays are managed correctly. Tapanda has several strategies to reduce off road times, helping to get your customer back in their car and on the road as fast as possible.”

Tapanda says correct management of Not At Fault third parties are its strength and it minimises the length and cost of third parties claiming directly from the insurer using their choice of repairer.

“Our timeliness and quality sets us apart. We have established numerous programs over the years that add genuine value and provide significant savings.

"Our extensive experience in dealing with repairers nationally will result in the desired outcome.”