QBE is using generative artificial intelligence across more of its operations after a trial cut by two thirds the time taken by cyber underwriters in North America to review broker submissions.

It says the Cyber Underwriting AI Assistant, introduced in the US in December, has led to significant productivity improvements. It helps underwriters perform an initial review of submissions to check for completeness, appetite and risk control effectiveness.

The tool has also been used by QBE’s cyber underwriters in Europe since April.

An AI workers’ compensation tool was launched to underwriters in Hong Kong and Singapore in June.

QBE also plans to have AI support underwriting activity in its Australia-Pacific business.

“We are pleased to scale this tool across QBE,” group executive technology and operations Matt Mansour said. “By enabling underwriters to cut through large submissions, understand their contents and take decisions more quickly, we aim to improve the cyber submission process.”

Mr Mansour says QBE is focused on creating AI solutions that increase efficiency and make processes easier for customers, partners and staff. 

“We’re thinking about the areas where gen AI could have the biggest impact – like underwriting – and applying responsible use.”