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BAIS, Wilbur join forces to offer insurance, claims solutions

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Insurance technology firm BAIS has entered into a business tie-up with Wilbur, the newly created technology brand of Claim Central Consolidated.

The partnership aims to provide leading edge, end-to-end policy and claims solutions to the insurance industry in Australia and across the world, the companies said in a joint statement.

They say Wilbur’s flagship offering, Claim Suite, will be integrated with the BAIS policy administration solution.

The move is expected to gain strong interest throughout the insurance industry as a recent pilot carried out with a major Australian underwriting agency demonstrated considerable efficiencies and benefits to underwriters, brokers and clients.

According to the statement, Wilbur’s digital claims management suite and services deliver relevant innovative solutions at the claims delivery end of the insurance value chain, ensuring consistent, customer-focused and efficient claims outcomes.

And BAIS has built one of the most comprehensive insurance platforms for small to medium sized insurance companies, agencies and brokers with full policy administration, client portals and accounting capability.

“Few solutions have given underwriters, insurers and brokers a comprehensive view of a client’s policy and claims data along with the services to manage the claims process,” BAIS CEO David Hampton said.

“I am confident the alliance will result in one of the most powerful and comprehensive solutions available to the insurance industry anywhere in the world.”

Mr Hampton, who was recently promoted to CEO from GM, has said one of his priorities is to focus on driving technology improvements and solutions for underwriting agencies.

Wilbur CEO Mark Cohen says the business is excited to have the opportunity to work with BAIS.

“As a business, we have always maintained a keen focus on providing best-in-class services and solutions to manage insurance claims,” Mr Cohen said.

“The successful integration of Wilbur Claim [Suite] with the iBAIS insurance system provides a very strong proposition to the insurance industry.”

Claim Central Consolidated says in a separate statement that Wilbur is the brand for its global technology business and platforms.

Wilbur will provide a “modular and connectable” ecosystem of products and solutions for insurance businesses in Australia, the US, New Zealand and South Africa.

“Our strategy journey commenced 12 months ago, and we’re now at the point where we can bring light to the new brand,” Mr Cohen said.

“We’re bringing cohesion to our platforms by offering one integrated, modular ecosystem of products that come together under the single brand of Wilbur.

“We’re all about connection, flexibility and modularity and the new brand is a reflection of that mentality.”

Wilbur is designed for clients who want one toolkit and the ability to opt in and of what they need.

“Bringing our product suite under one connected ecosystem allows them to pick and choose the most appropriate solutions, and also plug into and extend the functionality of their core systems,” he said.