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NSW reforms shine light on CTP insurer performance

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The NSW Government has endorsed reforms aimed at measuring and reporting on the performance of compulsory third party (CTP) insurers.

Customer Service Minister Victor Dominello announced a series of changes today, including the establishment of a simplified dispute resolution system for injured road users and workers.

The reforms are included in Government responses to NSW Parliament Law and Justice Committee reviews of the workers’ compensation and CTP schemes.

The State Insurance Regulatory Authority, in consultation with the legal profession and insurers, will develop “comprehensive criteria to measure insurer performance in the CTP insurance scheme and publicly report this comparative data, on an annual basis”.

A single personal injury commission will also be set up to hear workers’ compensation and CTP disputes, providing “greater alignment of dispute resolution processes”.

“Every year in NSW there are over 100,000 people who make a workers’ compensation or CTP motor accident claim,” Mr Dominello said.

“In establishing a consolidated Personal Injury Commission, we want to reduce complexity and potential ‘process trauma’ for those seeking to dispute an insurer’s decision.

“We acknowledge that the current dispute resolution process can be improved and we want to provide the best possible experience for those injured in the workplace or on our roads, in order to support their rehabilitation and recovery.

“We will consult with scheme providers and stakeholders on a model which best achieves this objective.”