A report that claims insurers are facing an identity crisis is the focus for the latest episode of the Insurance News podcast.

As previously reported, the report from Bain & Company says providing capital to cover risk and reimburse claims doesn’t “fully satisfy” customers any more, and insurers need to change.

This week’s edition of INsight, hosted by Insurance News MD Andrew Silcox, features the observations of Chairman Terry McMullan, Managing Editor John Deex, Deputy Editor Wendy Pugh, and Senior Journalist Miranda Maxwell.

Also discussed by the panel is the potentional future threat from cyclones to south east Queensland, the recent Insurtech Australia conference, and some intruiging AFCA rulings.

You can find previous episodes of INsight published here.